Core Issue: Meaning of ‘Not Found’ on Verification Page

When submitting compliance reports to e-commerce platforms such as Amazon, TEMU, and SHEIN, some sellers encounter a ‘Not Found’ or ‘Report not found’ message on the verification page. This message generally means that the platform system could not match the report number with existing records for this submission, but it does not necessarily indicate that the report itself is invalid or unacceptable. The following explains common causes, document verification points, and risk boundaries.

Possible Cause Analysis

  • Report not uploaded or incomplete upload: Some platforms require the report file to be uploaded or the report number to be entered before submitting a compliance declaration. If the file was not successfully transmitted, or the format does not meet requirements (e.g., corrupted PDF, unclear scan), the system may not recognize it.
  • Incorrect report number entry: Confusion of digits/letters, spaces, inconsistent capitalization (some platforms are case-sensitive), or missing digits can lead to matching failure.
  • Report not indexed in platform database: Some platforms only index electronic reports issued by specific certification bodies, or the report is recent and has not yet been synchronized into the platform’s verification database.
  • Mismatch of report type: For example, uploading an FCC SDoC where a CE DOC is required, or entering the number in the wrong field (e.g., using a report serial number as an approval number).

Applicable Scenarios

This issue commonly occurs during the following platform review stages:
– Amazon: When submitting documents such as CPC document, CE DOC, FCC authorization, the report number field shows ‘Not Found’.
– TEMU/SHEIN: When uploading test reports or certificates on the product compliance backend, the status bar messages ‘Report not found’.
– Walmart/TikTok Shop: After uploading certain safety certification or chemical test reports, the verification page returns a no-result message.

Common Misconceptions and Clarifications

  • Misconception 1: ‘Not Found’ means the report is invalid or counterfeit. Fact: A retrieval failure only indicates that the platform system has not matched a record at this time; it does not imply the report itself is invalid. If the report was issued by a qualified laboratory and the information is correct, manual review based on the document content is still required.
  • Misconception 2: The report number must be publicly searchable on the platform. Fact: Not all platforms’ report verification functions cover all laboratories and report types. Some platforms only support retrieval of reports under specific directories, or are only open for specific regulations such as CPC document or FDA.
  • Misconception 3: A correct number guarantees approval. Fact: Successful retrieval is only a reference. Final acceptance depends on the report’s scope, product information consistency, and the platform’s specific rules.

Document Preparation and Verification Suggestions

If you encounter a ‘Not Found’ message, it is recommended to self-check in the following order:
1. Verify the original report: Confirm that the report number is complete, and that capitalization and hyphens match the original document.
2. Confirm upload status: Resubmit the report file (PDF or image) on the platform page, ensuring the file is not damaged.
3. Verify the issuing body: Contact the laboratory or compliance review team to confirm whether the report has been entered into a public platform or is within the searchable scope of that platform.
4. Backup plan: Upload the original report as an attachment on the platform, and include the report number and issuance date in the remarks field for manual review reference.

Risk Boundary Reminder

The retrieval result on the platform verification page serves only as an automated matching reference and does not constitute a final determination of the report’s validity or compliance. The platform review team retains the final right to accept or reject based on product information, applicable regulations, and platform rules. Sellers should ensure that submitted reports are consistent with the actual product, applicable regulations, and target market, and retain complete technical documentation for subsequent verification if needed.

Frequently Asked Questions (FAQ)

Question 1: The report shows ‘Not Found’ on the platform verification page, but the lab says the report is genuine and valid. What should I do?
Answer: First, check that the report number is entered correctly, and re-upload the PDF report file. If it still does not work, contact the platform’s customer service directly or submit a manual review request, while providing the contact information of the issuing body for verification. The complete report (including signature and stamp) issued by the laboratory remains a compliance document; the platform needs to make a decision based on the facts.

Question 2: The same report was successfully retrieved on Platform A but shows ‘Not Found’ on Platform B. Does that mean the report is problematic?
Answer: Different platforms have different verification databases, retrieval rules, and coverage scopes. A report being retrievable on one platform does not mean it will be indexed on another platform. This is a system difference between platforms, not a problem with the report itself. It is advised to re-upload the original document on Platform B and indicate the number.

Question 3: If multiple re-uploads still show ‘Not Found’, can I submit a different report?
Answer: It is not recommended to directly replace the report unless you are certain that the original report is indeed not applicable to the product. First, investigate the cause: is the report type or regulatory requirement mismatched? Is the report expired or does it not cover the product model? If the issue remains unresolved, contact a third-party testing and certification organization to help verify the report number format and platform indexing status before deciding whether to supplement a new report.

  • Report number verification and format correction
  • Platform upload assistance and status monitoring
  • Compliance document package organization and pre-review
  • Amazon Compliance File Upload Guide
  • TEMU/SHEIN Report Verification Issue Analysis
  • Test Report Number Standards and Common Errors

Next Submission Suggestion

If you encounter a ‘Not Found’ report verification result and self-check has not resolved the issue, you may contact our compliance advisors for document pre-check. We can assist in verifying the number format, confirming whether the report type matches platform requirements, and providing upload suggestions.